If that doesn't work, set up a time with Richard for him to do it. If the installer "fails because it encountered a problem", download and run the Adobe Creative Cloud Cleaner Tool, restart the computer when the tool has done its dirty work, and run your Adobe installer package again. If the stars and planets are aligned correctly, the installer should work without a hitch. When the ZIP file has been fully downloaded, double-click on it to unzip it.You should have received an email saying that the installer ZIP file has been shared with you. Download and unzip the installer package.If you have Adobe Acrobat installed, navigate to /Applications/Adobe Acrobat DC and run Acrobat Uninstaller.Double-click the AdobeCreativeCloudCleanerTool.dmg file. Go through and run each uninstaller, leaving Adobe Creative Cloud for last. Click the link to download the Adobe Creative Cloud Cleaner Tool for Mac Link Below.Open a Finder window and navigate to /Applications/Utilities/Adobe Installers.If this looks too intimidating, let Richard know and we can set up a time for you to drop off your computer and have Richard do it. These are the instructions for uninstalling the Adobe CC apps you currently have installed, and then installing the new Adobe package.
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